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FAQ

Frequently Asked Questions

New to the Studio

We have a whole "I'm New" page just for you! 

Note that any class or workshop denoted by a green star is considered beginner-friendly. 

Read all the details and find out about the perks on the Trial Membership page.

At QSY we offer two types of classes:

Drop-in Classes: Come when it suits your schedule; no need to sign up in advance. We have a big studio and there will be space for you. Check out our flexible drop-in class passes

Pre-Registered Courses: Sign up for a 7-week session of classes with a specific focus, with the same teacher at the same time each week. You cannot drop in to courses and you cannot use drop-in passes to pay for Pre-Registered Courses. Please register in advance.

2 hours of FREE street parking is available on King Street and on Joseph Street.

The following Green P surface parking lots are FREE after 5pm, $2.25/hr Mondays-Saturdays, and FREE all day Sundays:

  • Queen St S lot at Charles (5 Charles St E)
  • Ontario St S lot at Hall's Lane (40 Ontario St S)
  • Queen St N lot at Goudie's Lane (15 Queen St N)

Charles & Benton parking garage (just around the corner from the studio)
Take a ticket upon entering the garage, then ask us for a parking voucher. Use both the ticket and the voucher at the garage's pay station before exiting to get up to 2 hours FREE (available until Dec 31 2017, as supplies last).

On Saturdays the first 2 hours in the garage are always free, and on Sundays all city-owned parking is free in downtown Kitchener.

The special parking passes are provided to us by the downtown Kitchener business association until Dec 31, 2017. They are only available for the Charles-Benton garage, and sometimes we run out of vouchers.

Without a parking voucher, fees at the garage are: weekdays $3.25 for the first 2 hours, Saturdays first 2 hours FREE, and Sundays FREE all day.

Front Desk Hours:

We open the studio at least 15 minutes before scheduled class times. In addition to all of our scheduled yoga class times, the reception desk is open for the hours listed below. Please note that we often lock the upstairs door once class begins and when our registered massage therapists are with a client.

Monday through Thursday evenings: 5:30pm - 8:00pm

Monday, Wednesday, and Friday mornings: 9:00am - 11:00am

Saturdays and Sundays: 9:30am - 12:30pm

Studio Account and Passes

We created a studio account for you when you first came to QSY. Click here for the login page.

  1. Log into your studio account by clicking My Account at the top of this page.
  2. Once logged in, click on the My Info tab.
  3. Click on the Profile sub-menu.
  4. Click Edit in the Personal section.
  5. Click No to opt out of notifications.

Please note: you cannot unsubscribe from the newsletter within your studio account. To do so, please use the unsubscribe link within the newsletter itself.

This information is on your studio account. Go to the login page and use your email address to access your information.

Full-price drop-in passes will never expire. 

Occasionally we sell a special pass at a discounted rate with an expiry date. The terms of the expiry are clearly specified when you purchase the special pass. 

Yes, you can subscribe to email reminders & notifications . Click here for the login page to your studio account to subscribe to reminders.

Our drop-in passes are non-refundable and non-transferable. However, you may be interested in the shareable Family Pass.

The best way is to buy a gift certificate for them which they can then redeem for a pass when they come to the studio. If you buy a pass in the online store, the pass will be on your account, not theirs. However, it's possible to register someone else for a course or workshop, see below!

Read all the details and find out about the perks on the Monthly Memberships page.

Pre-Registered Courses and Workshops

Contact us by email so we can confirm what you are eligible for. Fees can be returned as follows:

With notice of 7 days or longer: full studio credit OR a refund less a $10 administrative fee.

With notice between 48 hrs to 6 days in advance: full studio credit towards future courses, workshop, class passes, or retail items (no expiry).

With notice between 3 hrs to 48 hrs in advance: 50% studio credit. No credit will be given for no-shows or for less than 3 hours' notice.

Except for extenuating circumstances, studio credit will not be granted once the course has begun.

Come to any drop-in class on our schedule. For beginner-friendly options, we suggest Basics, Slow Flow, or Rest & Renew classes. You have until one month after your course ends to complete make-ups.

  • Specific to Intro to Yoga: Come to another Intro to Yoga session on a different day. No pre-registration required. Find current dates/times here. Or, come to any drop-in class on our schedule. 

This only takes three steps in the online store! If you're registering someone who you haven't yet added as a family member:

  1. After logging in, click Edit Your Profile
  2. Click Add Family Member
  3. Fill in the field and checkmark paid for by me before clicking Save

If you're registering someone who you have already added as a family member:

  1. After logging in, click Edit Your Profile
  2. Click Edit in the Family Members section
  3. Checkmark paid for by me and click Save

Miscellaneous

Different age groups are welcome in different classes.

Age 16+ can attend alone: all drop-in classes, pre-registered courses, workshops.

Age 14+ can attend with parent/guardian: all drop-in classes, pre-registered courses, workshops.

Age 9+ can attend with parent/guardian: any of the $5 classes.

All ages can attend Yoga in the Park

Please note, anyone under the age of 18 requires a waiver to be completed and/or signed by a parent or guardian.

If you frequently practice together as a family, you may be interested in the Shareable 20-Class Pass. Otherwise, regular rates apply to all age groups.

We suggest Prenatal Yoga, Basics, Slow Flow, or Rest & Renew, especially if you're relatively new to yoga or starting practice again after a break. If you were practicing regularly prior to pregnancy, choose whichever classes are suitable for your comfort level. All of our teachers are able to offer modifications for pregnancy. Please let the teacher know you're pregnant prior to class so they can offer modifications to the sequence to keep you comfortable and support your pregnancy. 

You can purchase a paper gift card at the studio or you can purchase a digital gift card online. Please note that gift cards can only be redeemed online if they were purchased online.

Yes! Full-time post-secondary students get 15% off our drop-in passes and pre-registered course/workshop fees when showing valid student ID at the studio.

WORK TRADE PROGRAM

At Queen Street Yoga we offer students the opportunity to trade in their energy and skills for unlimited drop-in classes. We look for friendly, hard-working, and enthusiastic individuals who would be proud to be a representative of QSY. Our work trades volunteer once a week for a four-hour shift, offering services such as:

  • welcoming new students to the space, providing information about our classes, and assisting with purchases
  • cleaning and general maintenance of the studio
  • miscellaneous other tasks and projects as they crop up week to week which could include a project of your own creation!

If you’re eager to join the QSY team, you can submit an application at any time and we will keep it on file. If you have any questions or comments about the position please feel free to e-mail us at info@queenstreetyoga.com. We look forward to reading your application! "Like" us on Facebook to follow announcements about when trade positions become available.

Click here to see what shifts are currently available!

Click here to download our Work Trade Application form!